Shipping & Returns

Customs

Payment of any duty and import tax is the full responsibility of the customer. You will be responsible for paying the taxes and duties upon delivery of the order. We do not cover the cost of customs, duties and taxes that are regulated and issue by your government. Unfortunately, these fees are beyond our control and it will not be calculated in checkout. We recommend contacting your local customs office for information regarding these costs

• **If the recipient refuses delivery of their order due to a customs charge your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund

Pre-Orders.

Please note that each item is hand crafted per order. Processing takes 2-3 weeks before Items are shipped. You will receive immediate notice once your order is shipped.

Non Pre-Orders

Processing time takes 3-6 business days

North America & UK

International Orders: 

Refund

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@odoclo.com where we will tell you where to send your package.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days after we have received the Item. Please remember it can take some time for your bank or credit card company to process and post the refund to. 

If more than 15 business days have passed since we've approved your return, please contact us at support@odoclo.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item and we will provide you with a gift card to purchase a new item of the same price.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.